Reviews

Professional service and friendly staff.

J

We have done business with Greg Rietz for over 20 years and have purchased or leased many vehicles over that time period. When we heard that Greg Rietz was at Mills Chevrolet we decided to replace our 2023 Honda Ridgeline with a 2026 Chevrolet Colorado.

After filling out a pre approval for a vehicle their internet team called and messaged me all week(2 different people who apparently did not communicate with each other) I explained that I am extremely busy and would contact them as I had time. They continued to message me. I asked them to contact my husband and provided his phone number as the vehicle we were interested in was for him. They did not contact him and continued to message me. Early in the week, I told them we planned to come from out of town on Saturday. They messaged Saturday morning and I told them we were on our way. When we arrived the vehicle not only had zero diesel in it (4 miles till empty) but the salesman who we had requested to see due to a previous purchase was busy with other people jumping a used car. He seemed clueless as to why we were there or what vehicle we were wanting to purchase. He encouraged us to take along test drive despite no diesel in the truck. We declined and drove it up the road and back. Maybe a half a mile total. When entering the truck the passenger side running board was loose and we realized the truck had never had its delivery inspection and was still in delivery mode. After we decided to purchase the truck it took several hours to get everything done. Presumably because they had to do the inspection. This $88k truck had been on the lot for like 57 days and never had its delivery inspection. We got there at 1030 and didn’t leave until around 330. I was still peeling transport tape off the truck as he is handing us the keys. We waited around longer than the it took us to do anything else. He initially wrote the deal up on a used vehicle I had test driven not the truck we came to buy. We have purchased at minimum 10 GM vehicles over the last 15 years this was by far the worst experience ever. We will never buy anything from Mills again. As a matter a fact, we needed 2 vehicles that day. We were so disgusted with the lack of professionalism, consideration for our time, especially when coming min from 90 min away, and care we received at Mills. When we left we went over to the SMART Group, not knowing what we were buying and we left with a lease on a 2026 Tiguan in less time it took for us to purchase the truck we came to buy. We were in and out in less than 3 hours, we even test drove several vehicles. Not only will I never buy from Mills again, I may never buy another GM if this is the acceptable practice from GM affiliates. As a LONG time GM family, this is very disappointing.

The service was fast and the technicians were easy to work with.

You have one of the best service depts in the QC

Great customer service.

Everyone was great

Very good and efficient service department.

Very quick service. Got us in and out in about an hour.